CallRail
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Trusted by more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer’s needs as they grow.
Summary
CallRail is a Call Tracking and Analytics tool meant for every type of business. They include features on Call Tracking, Lead Center, Conversation Intelligence, and Form Tracking but to hire the 3 latest plans you have to hire the Call Tracking one first which costs $45. Their plans cost between $30 and $50 and they offer a free trial that you have to create an account to use.
Rating
Product Details
Free trial: Yes
Free trial requirement:
- Account registration
- Business email address
Key Product Features:
Call Tracking, Call Analytics and Marketing Attribution.Pricing: $45-$95
Pricing discounts: None
The product good for:
- Freelancers
- Startups
- Small businesses
- Medium businesses
- Enterprises
Business Info
Date founded: 2011
Number of employees: Greater than 200
Number of users: Greater than 10000
We are also on:
Team Members
Software Reviews
Brent S
Source“Best Attribution Tracking for Marketing Teams”
What do you like best?
With CallRail, I can accurately track the attribution of leads from phone calls and forms. It allows me to show ROI to my clients even when their own tracking software is all messed up. Also, I work primarily with mental health professionals so HIPAA compliant package is a must.Review collected by and hosted on G2.com.
What do you dislike?
I actually don’t have much more to add here.Review collected by and hosted on G2.com.
Tomasz B
Source“Please Check your Pool of Numbers”
What do you like best?
For almost 2 years, CallRail worked pretty flawlessly.Review collected by and hosted on G2.com.
What do you dislike?
Not until recently, several phone numbers became bad. Customers or consumers calling in were prompted with a “this number is no longer in service.” Because of the issue, I called CallRail Support. They were responsive and wanted to trouble-shoot the situation on their end (after they confirmed it was nothing on our end), but I became very concerned when I went through the list and found a much larger number of phone numbers that were disconnected. Only way they were able to troubleshoot was if I left the pool of numbers of active, but knowing how many bad numbers there were, I couldn’t afford to keep it on. So I simply started a whole new pool of numbers. Low and behold, more bad numbers. I don’t think CallRail quality checks their phone numbersReview collected by and hosted on G2.com.
Chris C
Source“Easy to use and great data gained from all types of marketing campaigns.”
What the Interwebs Say
Users are mostly happy with the service provided by CallRail, most of them highlight its capability to integrate with Google Analytics and its feature to show ROI to clients. Also, they are satisfied with the software’s SEO-friendliness and using it as office lines so you don’t have to give your personal number. Some of them complain about an issue with numbers being randomly disconnected and the tool’s feature of reporting being a bit difficult to understand.